Kollektion: FAQs
Extended Holiday Season returns: purchases between November 1 and December 31 2023, have until January 31, 2024 to be returned/exchanged.
HOW MUCH IS SHIPPING?
To keep things simple, Shipping is a flat fee of $20, regardless of your location, we cover any balance.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
If we have the product in stock, it will ship in 1-3 days. If we don't, it will ship directly from our Licensed DuPont™ Kevlar manufacturing facility in Pakistan. If timing is critical, contact us to see what we have in stock.
Production is 4-7 days, and shipping is typically less than a week with DHL Express. You'll receive a Tracking Number as soon as your package is in transit. **Shipping times may be subject to delays due to unforeseen circumstances which are out of our control such as bad weather etc.
CAN THE KEVLAR RIDING GEAR BE WASHED?
Yes! Just remove the armor, wash in cold water and hang to dry (do not put in the dryer).
RETURNS/EXCHANGES?
We are very flexible and will work with you to resolve any exchanges or issues. Please see our terms here: https://oldsoulmoto.com/pages/returns
If you have any further questions, please contact Old Soul Moto customer service via email at info@oldsoulmoto.com.
