Collection: Returns / Exchanges

Exchanges/Returns

Extended Holiday Season returns: purchases between November 1 and December 31 2023, have until January 31, 2024 to be returned/exchanged.

We stand behind our products and if you're not satisfied for any reason, please contact us and we'll make it right!
To complete an exchange or return an item we ask that you first email customer service at info@oldsoulmoto.com. 

You can exchange or return your purchase within 30 days as long as it's unworn, in new condition and still has the tags. 
We try to keep things simple around here. Here's the process:

North America:

Exchanges:
- order your new item (this gets the order started right away)
- we'll send you a pre-paid mailing label so you can drop your original item at a post office or UPS depot
- we'll deduct the flat Exchange shipping fee of $15 from your refund of the original order

Returns:
- we'll send you a pre-paid mailing label so you can drop your original item at a post office or UPS depot
- we'll deduct the flat Return shipping fee of $20 from your refund of the original order

These fees go toward the shipping cost. We cover any additional costs and do not charge any handling or extras.