Collection: FAQs
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
DELIVERY TIMES
If we have the product in stock, it will ship within 3-4 days.
If we don't have it in stock, it will ship directly from our Licensed DuPont™ Kevlar manufacturing facility in Pakistan – Production is 4-7 days, and shipping is typically less than a week with DHL Express. You'll receive a Tracking Number as soon as your package is in transit.
If timing is critical, contact us to see what we have in stock.
**Shipping times may be subject to delays due to unforeseen circumstances which are out of our control such as bad weather etc.
Any questions, please email our Customer Service at info@oldsoulmoto.com.
HOW MUCH IS SHIPPING?
Orders over $150 qualify for FREE SHIPPING in North America – NO additional fees.
Outside of North America shipping will be calculated at checkout.
**Outside of North America, customer is responsible for any VAT or Duty fees.
CAN THE KEVLAR RIDING GEAR BE WASHED?
Yes! Just remove the armor, wash in cold water and hang to dry (do not put in the dryer).
RETURNS/EXCHANGES?
We are very flexible and will work with you to resolve any exchanges or issues. Please see our terms here: https://oldsoulmoto.com/pages/returns
If you have any questions at all, please contact Old Soul Moto customer service via email at info@oldsoulmoto.com.
