Collection: FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

If we have the product in stock, it will ship in 1-3 days. If we don't, it will ship directly from our Licensed DuPont™ Kevlar manufacturing facility in Pakistan.
*If timing is critical, contact us to see what we have in stock.

Production is about one week, and shipping is typically less than a week with DHL Express. We'll email you a Tracking Number as soon as your package is in transit.
**Shipping times may be subject to delays due to unforeseen circumstances which are out of our control such as bad weather etc.  

 

HOW MUCH IS SHIPPING?

Orders over $150 qualify for FREE SHIPPING in North America and Europe. Outside of those areas shipping will be calculated at checkout.  

 

CAN THE KEVLAR RIDING GEAR BE WASHED?

Yes! Just remove the armor, wash in cold water and hang to dry (do not put in the dryer).

RETURNS/EXCHANGES?

We are very flexible and will work with you to resolve any exchanges or issues. Please see our terms here:  https://oldsoulmoto.com/pages/returns

 

If you have any questions at all, please contact Old Soul Moto customer service via email at info@oldsoulmoto.com.