Collection: FAQs
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
FREE SHIPPING ON ORDERS OVER $100 in US and Canada!
(There are no additional or surprise charges)
We aim to ship your order within 3-4 days. You'll receive a Tracking Number as soon as your package is in transit. We ship most of our orders direct from our manufacturer, which is typically 3-5 days. This allows us to use the highest quality of protective materials, along with more sizes without having to charge crazy prices to you.
Any questions, please email our Customer Service at info@oldsoulmoto.com.
HOW MUCH IS SHIPPING?
Orders over $100 qualify for FREE SHIPPING in North America – NO additional fees.
Outside of North America shipping will be calculated at checkout.
**Outside of North America, customer is responsible for any VAT or Duty fees.
CAN THE PROTECTIVE RIDING GEAR BE WASHED?
Yes! Just remove the armor, wash in cold water and hang to dry (do not put in the dryer).
RETURNS/EXCHANGES?
We offer 60 day returns and will work with you to resolve any exchanges or issues. Please see our terms here: https://oldsoulmoto.com/pages/returns
If you have any questions at all, please contact Old Soul Moto customer service via email at info@oldsoulmoto.com.
